FAQ's

FAQs

How can I add a shipping address to my address list?

To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.

Can I delete an address from my address list?

No. You cannot delete any address but you could change it by editing it.

How do I make changes to an address in my list?

To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

How do I check the status of my order?

To check the status of an order, click on the Order Tracking button. If you know your order number, enter it and click on the View Order button. If you do not know your order number, click on the Order Summary button; all the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

How do I cancel an order?

To cancel an order, you must contact our customer service executive either by mail or through telephone and they will give you further information.

As a registered customer, what are my other benefits?

As a registered customer, you become entitled to special discount schemes and promotional pricing offers. These schemes would become available to you not only on orders you place at our web store but also to orders through other channels.

I already have an account with you. Do I need to register myself again on your web store?

No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.

Can I place an order without registering my account?

Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

How can I place an order without using my credit card?

The other payment options available to you are payment using Microsoft Wallet or through check. If you have installed Microsoft Wallet, click on the Microsoft Wallet payment option. To pay through check, click on Other. Your order will be created. You may send your check to our address by quoting your order number. If you need any help, please contact our Customer Service Executive.

Why do I sometimes get this message - "There are more number of shoppers than the shop can allow!! Please come back after some time."?

This message will appear if the number of customers in the on-line shop exceeds the number that can be handled by the system. This message is displayed to any customer who visits the shop after the limit for permissible shoppers has been reached.

What should I do if I forget my password?

If you forget your password, click on the Forgot Password link in the Account login page. Your password will be mailed to the e-mail address that you have given as part of your account information.